ASP Corporation - Support Package Comparison

Supported Features	Basic Home Users	Premium Home Users	Basic Business Users	Premium Business Users
Price
Frequency of Routine Inspection	Bi-Anually	Quarterly	Quarterly	Quarterly
Download Updates & New Releases	Yes	Yes	Yes	Yes
Internet Security Software	Kaspersky Antivirus 2009 1-User	Kaspersky Internet Security 2009 1-user	Kaspersky Internet Security 2009 3 – User	Kaspersky Internet Security 2009 5 - User
# of Troubleshooting Incidents	1	2	2	3
Response Time	Up to 1 business day	from 1 to 24 hours	up to 1 business day	from 1 to 24 hours
24Hr Virus Protection	No	Yes	Yes	Yes
Access to the GET HELP Forum	No	Yes	No	No
Access to the GETHELP Knowledge Base	No	No	Yes	Yes
Weekend Support	No	No	Yes	Yes
Referral Points	5 Points	5 Points	5 Points	5 Points
Onsite Support	No	No	Yes	Yes
Remote Support	No	Yes	Yes	Yes
Telephone Support	Yes	Yes	Yes	Yes
Discount of additional services	7.5% discount	12% discount	17% discount	25% discount

Terms and conditions may apply. Contact us for details.